How to build a team for maximum employee efficiency and teamwork.
kian861206 writes: I'm working in a resort as a hr manager. Do you have a method of getting people to work together effectively?
There are many methods for building teamwork. It’s all a matter of your preferred approach. Here are a few places to begin.
Emphasize group recognition. Example: have the housekeepers on each floor (or each wing, etc.) compete with other floors for speed. Most check-outs before noon earns an extra 10 minutes for lunch. Divide the dining room in half and award a giant sundae to the waitstaff on the team with the highest sales totals. Have the front desk staff face off on knowledge quizzes or guest feedback cards. Try to switch up teams regularly so employees get a sense that every worker is a teammate, and no one grows resentful being stuck with a “dud.”
Provide tangible rewards for excellence. Example: a daily list of “winners” or a free burger at the employee pub for those who stand out. Even just a daily shout-out during shift meetings can motivate employees to succeed.
Encourage workers to reward one another. Ask employees to nominate one another for awards and recognition based on teamwork and excellence.
Allow team members to participate in goal-setting. If they choose the goal, they have a vested interest in the outcome. Ask for worker feedback, and change the goals daily or weekly.
Everyone pitches in. Encourage department managers to pitch in with all tasks, not just supervise and dictate. If team members see superiors who aren’t afraid to pick up a mop, answer the phone, or lend a hand to other departments, they’ll be much more likely to assist fellow worker themselves.
Alleviate conflict. If workers are not getting along, this negatively affects productivity. You and their direct supervisor should mediate impartially. Help employees reach a compromise on their issue. If the issue is something outside of work, ask if they’re willing to put it aside for the sake of professionalism and their job. Careful not to force people to become friends—not everyone is meant to be best buddies. A functioning work relationship should be your goal, not everlasting friendship.
Give them the tools they need. Does the kitchen staff complain about inefficient cutlery? Are the groundskeepers often delayed by broken equipment? Are there enough fresh linens to go around? Conflict can break out over things like this (there have been countless “That’s MY bin of clean pillowcases!” wars), which breaks down teamwork as people get into an “it’s him or me” mentality.
These are just a few methods of promoting good teamwork. Good luck!
